Terms and Conditions

General Terms and Conditions – For Consumers

Please read the General Terms and Conditions carefully. If you have any questions regarding these Terms and Conditions, the use of the online store, the products, the purchasing process, or the delivery process, please contact us using one of the contact details provided below.

Company operating the online store

Name: Meglio Horse Kft.
Registered office: 3078 Bátonyterenye, Szőlő út 7/A
Tax number: 32354164-2-12
Company registration number: 12-09-012631
Contact person: Kitti Susán
Bank: Erste Bank
Bank account number: 11600006-00000001-98295387
FELIR registration number: AB4308994

(hereinafter referred to as the Seller)

Contact details of the online store

Mailing address: 3078 Bátonyterenye, Szőlő út 7/A
Phone number: +36 20 299 1595
Email: info@meglio.hu
Website: www.meglio.hu

Hosting service provider details

Name: Unas Online Kft.
Address: 9400 Sopron, Kőszegi út 14.
Email: unas@unas.hu
Website: unas.hu

Basic Definitions

Goods: Movable property, including goods packaged in containers, bottles, or otherwise in limited quantity or with a specific volume.

Parties: The Seller and the Buyer collectively.

Consumer: A natural person acting outside the scope of their profession, independent occupation, or business activity.

Consumer contract: A contract in which one of the parties qualifies as a consumer.

Manufacturer: The producer of the product, in the case of an imported product, the importer bringing the product into the territory of the European Union, and a

ny person who presents themselves as the manufacturer by placing their name, trademark, or other distinguishing mark on the product.

Defective performance: The Seller of the product or the party providing the service performs defectively if the service, at the time of performance, does not comply with the quality requirements set forth in the contract or by law.

Website: The present website through which the contract is concluded.

Warranty: Products subject to a statutory warranty obligation are not sold on this website.

Contract: The sales contract concluded between the Seller and the Buyer using the Website and electronic correspondence.

Durability: The ability of a product to retain its required functions and performance during normal use.

Product: Goods offered for sale by the online store.

Free of charge: Without payment of the necessary costs incurred to make the goods conform to the contract.

Buyer: A person making a purchase offer and entering into a contract through the online store.

Business: A person acting within the scope of their profession, independent occupation, or business activity, including any person acting in the name or on behalf of such a business.

Purchase price: The consideration payable for the goods, as well as for the provision of digital content or a digital service.

Characteristics of the Contract

The products available in the online store at www.meglio.hu constitute the subject of the contract between the Seller and the Buyer. The individual characteristics of the products can be found on the respective product pages. Some of the images displayed may serve as illustrations; therefore, the actual color of the product may differ from what is shown. The purchase price indicated next to each product is expressed in Hungarian Forints (HUF) and always refers to the gross price of the selected product.

The language of the contract is Hungarian. The contract does not qualify as a written contract and is not filed. Consequently, it cannot be retrieved at a later date. The contract does not refer to any code of conduct.

  Order Process

Selecting a Product

The Buyer can view the detailed description of a selected product by clicking on the product’s name or photo. Decorative elements visible in the product photos are not part of the product, except in cases where the product description explicitly states otherwise.

Adding a Product to the Cart

After specifying the desired quantity, the Buyer can add the product to a virtual cart by clicking the ADD TO CART button. Placing a product in the cart does not create any payment obligation.
If the Buyer wishes to add more products to the cart, they can click BACK TO PRODUCTS and continue adding additional items they intend to purchase.
The cart automatically calculates the total value of the order.

Viewing the Cart Contents

During the ordering process, it is possible to view and modify the contents of the cart.
If the quantity of items in the cart differs from what the Buyer intends to order, the correct number can be entered in the QUANTITY field, followed by pressing the UPDATE button.
To remove an item from the cart, click the DELETE button.
If the Buyer does not wish to purchase additional products and has verified that the quantities and prices are correct, they can proceed by clicking the PROCEED TO CHECKOUT button.

Registration

Registration in the online store is not mandatory. After providing the necessary information for registration, the Buyer can continue the ordering process.
If the Buyer has already registered, they can proceed by entering their login credentials.
Registration allows for faster shopping during future visits, enables tracking of order status, and provides access to previous orders.

Providing Billing, Shipping, and Payment Information

During the ordering process, billing information (name, address, email address, and phone number) must be provided. The online store system automatically stores billing details as shipping information.
If the billing and shipping addresses differ, the Buyer must uncheck the box labeled “Shipping address is the same as billing address” and provide the correct shipping details.
During this step, the Buyer can select the delivery and payment methods for the order.
Additional comments related to the order can be entered in the COMMENTS text box.

Reviewing the Order

Before submitting the order, the Buyer can review the product prices, shipping costs, and billing and shipping details once more.
If any errors are detected, the Buyer should click the BACK button and make the necessary corrections.

Finalizing the Order

If all information is correct, the Buyer can send the order by clicking the PLACE ORDER button.
By submitting the order, the Buyer accepts the online store’s General Terms and Conditions and acknowledges that the order entails a payment obligation.

In the case of online orders, the Buyer is considered the offeror. The contract between the Buyer and the Seller is concluded when the Seller accepts the offer submitted through the online store.
The automatic order confirmation email sent by the online store does not constitute acceptance of the offer.

Prices

Our prices are the list prices valid at the time of the order and are displayed next to the respective products in the online store.
All prices are gross prices and include 27% VAT.
The prices do not include the cost of delivery.
Shipping fees are displayed during the checkout process before the order is finalized and can also be found in the General Terms and Conditions.

Procedure in Case of an Incorrect Price

Despite our best efforts, it may happen that a product in the online store appears with an incorrect price.
A price is considered incorrect primarily if it is listed as HUF 0, or if the discount is displayed incorrectly — for example, if a product priced at HUF 5,000 is shown with a 10% discount but listed at HUF 1,000 or a fraction of its proper price.

In addition to the above, any price that is clearly erroneous — and that a consumer, exercising the level of attention generally expected in such situations, could reasonably recognize as such — shall also be deemed an incorrect price. This is in accordance with the standard of consumer conduct set out in Section 4(1) of Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices.

In the case of an order placed at an incorrect price, our system may still send an automatic order confirmation email; however, this confirmation does not constitute acceptance of the order.
Once the error is identified and corrected, the Buyer will be promptly informed of the correct price.
The Buyer may then decide whether to proceed with the purchase at the correct price or to withdraw from the contract without any legal consequences.

Order Processing

Orders are processed on working days between 9:00 a.m. and 6:00 p.m.
Of course, Buyers may also place orders outside of these hours; such orders will be processed on the following working day(s).

Correction of Data Entry Errors

During the ordering process, the Buyer has the continuous opportunity to correct or delete any entered data.
If the Buyer has already proceeded past the page that needs correction but has not yet finalized the order, it is recommended to click the browser’s Back button until the desired page reappears, where the modification can then be made.

If the Buyer wishes to modify the provided information after submitting the order, they may indicate their intention to modify the data using one of the contact details provided above.

By finalizing the order, the Buyer acknowledges that the Seller cannot be held liable for any damages resulting from errors or inaccuracies in data entry made by the Buyer.
An incorrectly entered email address or a full email inbox may result in the failure to receive the order confirmation, which may prevent the contract from being concluded.

Order Confirmation

For every order, an email confirmation is sent to the Buyer.
This means that after placing the order, the Buyer will first receive an automatic email confirming receipt of the order, followed by another email indicating the expected delivery date or the acceptance of the order.

In case a phone consultation is needed, please call the phone number provided on the online store’s website or any of the numbers listed in the confirmation email.

The Seller is obliged to confirm the Buyer’s order without delay — within 48 hours.
If the Seller fails to confirm the order within this timeframe, the Buyer shall not be bound by the order and is not obliged to accept delivery of the product.

Product Inspection

The Buyer is always required to check the integrity of the goods upon receipt.
If the inspection is carried out in the presence of the courier and the product is found to be damaged, the Buyer should not accept the item and should request that a report (damage record) be made on the spot.

Claims related to quantity discrepancies or product damage can only be fully accepted if the Buyer records a video of the package being opened.
The video must clearly and with good quality show that the package was unopened at the start of the recording (meaning all sides of the package are visible), and the video must continuously and without cuts document the entire unboxing process, including the full contents of the package.

Payment Methods

Bank Transfer

If you wish to pay for the ordered product by bank transfer, please select the Bank Transfer payment option.
In the comments section, please include your name and order ID/invoice number.
The details required for the transfer (beneficiary’s name, bank account number, and bank name) can be found under the section Details of the company operating the online store.

Barion Payment

Barion allows for secure online payment by debit or credit card.
All online card payments are processed through the Barion system; therefore, the merchant does not have access to the customer’s card details.
The service provider is Barion Payment Zrt., an institution supervised by the Central Bank of Hungary (Magyar Nemzeti Bank).
License number: H-EN-I-1064/2013.

FoxPost Cash on Delivery (COD)

If you choose to collect your order from a FoxPost parcel terminal, you can pay the total purchase amount by bank card directly at the selected FoxPost terminal.

Cash Payment

In case of personal pickup, payment in cash is also available.

Cash on Delivery

If you wish to pay for your order upon receipt of the product, please select the Cash on Delivery payment option.

Delivery Methods

The available delivery methods can be accessed BY CLICKING HERE.

Information on the Consumer’s Right of Withdrawal

According to Section 8:1(1)3 of the Hungarian Civil Code (Ptk.), only a natural person acting outside the scope of their profession, independent occupation, or business activity qualifies as a consumer. Therefore, legal entities are not entitled to the right of withdrawal without giving reasons.

Pursuant to Government Decree 45/2014 (II. 26.) § 20, the consumer is entitled to withdraw from the contract without giving reasons.

Exercise of the Right of Withdrawal

The consumer may exercise the right of withdrawal within 14 calendar days from the date of receipt by the consumer or by a third party designated by the consumer other than the carrier:

a) In the case of a contract for the sale of goods:

• aa) for the goods received;

• ab) in the case of multiple goods supplied at different times, for the last good delivered;

• ac) in the case of goods consisting of multiple items or pieces, for the last item or piece delivered;

• ad) if the goods are supplied regularly over a specified period, for the first supply.

The provisions in this section do not affect the consumer’s right to exercise the right of withdrawal between the day of concluding the contract and the day of receipt of the goods.

If the consumer made an offer to conclude the contract, the consumer is entitled to withdraw the offer before the contract is concluded, which terminates the binding nature of the offer.

If the Seller did not inform the consumer about the deadline and other conditions for exercising the right of withdrawal (in particular, as specified in § 22 of the Government Decree) and about the model withdrawal form in Annex 2, the withdrawal period described above is extended by 12 months.

If the Seller provides the consumer with the information regarding the exercise of the right of withdrawal within 12 months after the end of the original withdrawal period, the period for exercising the right of withdrawal expires 14 days after the date on which the information is provided.

Sample Withdrawal / Termination Statement

The consumer may exercise their right of withdrawal by completing the following template and returning it to us (only fill in and return if you intend to withdraw from or terminate the contract).

Recipient: Meglio Horse Kft.
Address: 2143 Kistarcsa, Raktár körút 3. B1-09

I, the undersigned, hereby declare that I am exercising my right of withdrawal in relation to the contract for the sale of the following product(s):

Name(s) of product(s):
Date of contract conclusion / date of receipt:
Name(s) of consumer(s):
Address(es) of consumer(s):
Signature(s) of consumer(s): (only if this statement is submitted on paper)

Date: ....................................

The consumer exercises the right of withdrawal within the deadline if the withdrawal statement is sent before the 14th day following receipt of the goods. In the case of a written withdrawal, it is sufficient to send the withdrawal statement within 14 days.
For notifications sent by post, the postmark date is decisive; for notifications sent by email or fax, the date of sending is decisive.

It is the consumer’s responsibility to prove that the right of withdrawal has been exercised in accordance with § 20 of Government Decree 45/2014 (II. 26.).

Obligations of the Business in Case of Consumer Withdrawal or Termination

If the consumer withdraws from the contract in accordance with § 22 of Government Decree 45/2014 (II. 26.), the business shall promptly refund the full amount paid by the consumer, including any additional costs directly related to the performance, such as delivery costs, but no later than 14 days from the date of becoming aware of the withdrawal.
However, the Seller is not obliged to reimburse any additional costs arising from the consumer choosing a delivery method other than the least expensive standard delivery option offered by the Seller.

In the case of withdrawal or termination pursuant to § 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer using the same payment method that the consumer used.
With the consumer’s explicit consent, the Seller may use an alternative payment method for the refund; however, the consumer shall not incur any additional charges as a result.

If the consumer specifically chooses a delivery method other than the least expensive standard option, the Seller is not required to refund the additional costs resulting from that choice.

The Seller is entitled to withhold the refund until they have received the goods back or the consumer has provided sufficient proof that the goods have been returned.
The Seller is not entitled to withhold the refund if they have undertaken to collect the product themselves.

Any contractual term that entitles the business to additional monetary claims beyond the consideration for fulfilling the main contractual obligation cannot be considered validly accepted by the consumer if the business uses a pre-selected default option (pre-filled field) that the consumer would have to actively decline in order to avoid paying the additional amount.
In such a case, the business is obliged to refund the amount paid by the consumer for that option.

Consumer Obligations in Case of Withdrawal or Termination

If the consumer wishes to exercise the right of withdrawal without giving reasons, they are required to send a withdrawal statement to one of the following contact points within 14 days of receiving the product:

Postal address: 1144 Budapest, Füredi u. 15a 2/67
Email address: megliohorse@gmail.com

If the consumer intends to exercise the right of withdrawal in accordance with § 22 of Government Decree 45/2014 (II. 26.), they are obliged to return the product without delay, and no later than 14 days from the date of notifying the withdrawal, to the address specified by the Seller, or to hand it over to the business or a person authorized by the business to receive the product.
The deadline is considered met if the consumer dispatches the product before the expiration of the 14-day period.

The consumer bears the costs of returning the goods when exercising the right of withdrawal, unless the Seller has agreed to bear these costs. No other costs shall be charged to the consumer.
In the case of our online store, the Seller does not cover the return shipping costs, which are therefore the responsibility of the Buyer.

If the contract concluded outside the business premises involved delivery of the product to the consumer, the Seller shall bear the cost of returning the product only if it cannot be returned by ordinary postal means due to its nature.

The consumer is only liable for diminution in value resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the product.

The consumer is not liable for any reduction in value if the Seller failed to inform the consumer of their right of withdrawal.

Exceptions to the Consumer’s Right of Withdrawal and Termination

Pursuant to § 29(1) of Government Decree 45/2014 (II. 26.), the consumer may not exercise the right of withdrawal in the following cases:

• For products that are not pre-manufactured and were produced based on the consumer’s instructions or at the consumer’s explicit request, or for products that are clearly customized for the consumer;

• For perishable goods or goods whose quality can only be maintained for a short period;

• For products in sealed packaging which cannot be returned for health protection or hygiene reasons once the packaging has been opened;

• For products that, by their nature, cannot be separated from other items after delivery;

• In the case of a contract for the provision of services, after the entire service has been performed, if the business commenced the performance with the consumer’s explicit prior agreement, and the consumer was aware that they would lose their right of withdrawal once the service was fully performed.

Defective Performance

The Seller is considered to have performed defectively if, at the time of performance, the service or delivery does not comply with the quality requirements specified in the contract or by law.

The obligated party is not considered to have performed defectively if the entitled party knew or should have known about the defect at the time of concluding the contract.

In contracts between a consumer and a business, any provision that deviates to the consumer’s detriment from the rules set out in this section regarding implied warranty and statutory warranty is null and void.

Warranty

No products subject to warranty obligations are offered for sale on the website.

Statutory Warranty (Liability for Defects)

The Buyer may assert a statutory warranty claim against the Seller in the event of defective performance.

In the case of a consumer contract, the Buyer may exercise warranty claims within 2 years from the date of receipt for defects that already existed at the time of delivery. After the 2-year limitation period, the Buyer can no longer assert statutory warranty rights.

In contracts concluded with non-consumers, the entitled party may assert warranty claims within 1 year from the date of receipt.

The Buyer may, at their discretion, request repair or replacement, except if fulfilling the chosen claim is impossible or would result in disproportionate additional costs for the Seller compared to fulfilling the other claim.
If the Buyer does not request or cannot request repair or replacement, they may demand a proportional reduction of the purchase price or, as a last resort, withdraw from the contract. Withdrawal is not allowed for minor defects.

The Buyer may switch from one statutory warranty claim to another, but must bear any resulting costs, except where the change is justified or caused by the Seller.

The Buyer must notify the Seller of the defect without delay, and no later than two months from the date of discovery.

The Buyer may assert statutory warranty claims directly against the Seller.

Within one year from the date of performance, asserting a statutory warranty claim requires no conditions beyond notifying the defect if the Buyer can prove purchase from the Seller (e.g., by presenting the invoice or a copy thereof).
In such cases, the Seller is only exempt from liability if they rebut the presumption by proving that the defect arose after delivery to the Buyer.
If the Seller proves that the defect was caused by the Buyer’s fault, they are not obliged to honor the Buyer’s warranty claim.

After one year from performance, the burden of proof shifts to the Buyer, who must demonstrate that the defect existed at the time of delivery.

If the Buyer asserts a warranty claim regarding a part of the product that can be separated from the rest of the product in terms of the identified defect, the claim does not apply to other parts of the product.

Product Warranty (Liability for Product Defects)

In the event of a defect in a product (movable item), a Buyer who qualifies as a consumer may, at their discretion, exercise the right or statutory warranty claims described in Section 7.1.

However, the Buyer cannot simultaneously assert both statutory warranty and product warranty claims for the same defect.
If a product warranty claim is successfully enforced, the Buyer may exercise any statutory warranty rights related to the repaired or replaced product against the manufacturer.

Under a product warranty claim, the Buyer may request only repair or replacement of the defective product. The Buyer bears the burden of proof for the defect when asserting a product warranty claim.

A product is considered defective if it:

• Does not comply with the quality requirements applicable at the time of market release, or

• Lacks the characteristics specified in the manufacturer’s provided description.

The Buyer may assert a product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this period, the Buyer loses the right to enforce the claim.

The Buyer must notify the manufacturer of the defect without undue delay after discovering it.
A defect notified within two months of discovery is considered notified without delay. The consumer is responsible for any damage resulting from late notification.

The Buyer may exercise a product warranty claim against the manufacturer or distributor of the movable item.

The manufacturer or distributor is exempt from product warranty obligations only if they can prove that:

1. The product was not manufactured or marketed as part of their business activity, or

2. The defect could not be detected at the time of market release according to the current state of science and technology, or

3. The defect results from the application of law or mandatory official regulations.

The manufacturer or distributor needs to prove only one of these conditions to be exempt.

Post-Purchase Customer Service

After placing an order, the Buyer may contact our customer service regarding warranty, statutory warranty, withdrawal, or any other issues related to the order or purchased products through the following channels:

Customer service phone number: +36 20 299 1595
Customer service email: info@meglio.hu

Complaint Handling

Complaints related to the operation of the online store or products sold by the store may be submitted by email or by post to the operator of the online store.
If the online store has a physical location, complaints may also be submitted in person to the Seller.

The Seller is obliged to respond substantively in writing to complaints received by email or post and to send the response to the Buyer within 30 days.

If the Seller does not consider the Buyer's complaint justified, they must provide a written explanation and inform the Buyer in writing about the complaint handling options available based on the nature of the complaint.
The Seller must provide the contact details of the competent conciliation body according to the consumer’s place of residence or stay, including its seat, phone number, website, and mailing address.

The Seller is obliged to retain the record of the complaint and a copy of the response for five years.

Depending on the nature of the complaint, the Consumer may report complaints related to the Service Provider’s activities through the channels provided above.

Contact Details:
Mailing address: 3078 Bátonyterenye, Szőlő út 7A, Hungary
Phone number: +36 20 299 1595
Email: megliohorse@gmail.com

National Authority for Data Protection and Freedom of Information (NAIH):
Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/C, Hungary
Mailing address: 1530 Budapest, P.O. Box 5
Phone: +36 1 391 1400
Fax: +36 1 391 1410
Email: ugyfelszolgalat@naih.hu

Consumer-Initiated Consumer Protection Procedure

If the Buyer’s consumer complaint is rejected, the Buyer is entitled to submit a consumer complaint against us to the competent Conciliation Body according to the Buyer’s place of residence or stay. The conciliation procedure is initiated at the request of the consumer.

Before submitting a complaint to the conciliation body, the consumer must attempt to resolve the dispute directly with the business. Direct dispute resolution can be conducted in person at the service provider’s customer service, by phone, or via email.

The request to the conciliation body, which must be submitted to the chairperson of the body, must include the following:

• The name of the consumer

• The consumer’s place of residence

• The consumer’s place of stay

• The name and registered office or business premises of the business with which the consumer has a dispute

• If the consumer submits the request to the conciliation body whose jurisdiction corresponds to the place of contract performance, the consumer must indicate the place of contract performance

• The consumer’s position regarding the existing dispute, including the facts and evidence supporting their position

• A statement confirming that the consumer has attempted to resolve the dispute directly with the business

• A statement that the consumer has not initiated proceedings with another conciliation body, has not initiated mediation, and has not initiated civil court proceedings regarding the same dispute

• A clear statement of what the consumer requests and what decision they expect from the conciliation body

Finally, the request must include the consumer’s signature.

Additionally, the request must be accompanied by all documents referred to as evidence by the consumer, as well as documents proving that the consumer attempted to resolve the dispute directly with the business but was unsuccessful.

We inform you that our business is obliged to cooperate in the conciliation body proceedings.

Judicial Proceedings

The customer is entitled to enforce their claim arising from a consumer dispute in court under civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Body

If your consumer complaint is rejected, you are entitled to turn to the competent Conciliation Body according to your place of residence, habitual residence, or registered office, or to the Conciliation Body you indicate in your application. A prerequisite for initiating the conciliation procedure is that the consumer attempts to resolve the dispute directly with the concerned business.

The conciliation body – except when the consumer requests a personal hearing – conducts the hearing online using electronic means that provide simultaneous audio and video transmission (hereinafter: online hearing).

The business is obliged to cooperate in the conciliation procedure, including sending its written response to the conciliation body within the deadline upon request. Except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the business must ensure the participation of a representative authorized to reach a settlement during the hearing. The business’s representative authorized to reach a settlement is required to participate online in the online hearing. If the consumer requests a personal hearing, the representative authorized to reach a settlement must participate at least online in the hearing.

The Seller has not made a general submission declaration to the Conciliation Body.

More information about the Conciliation Bodies is available here: https://www.bekeltetes.hu

Contact Information of the Regional Conciliation Bodies

Online Dispute Resolution Platform

The European Commission has created a website where consumers can register and, through which, have the opportunity to resolve disputes related to online purchases by submitting a request, avoiding court proceedings. This allows consumers to enforce their rights even if, for example, distance would otherwise prevent them from doing so.

Hungary is also required to operate an Online Dispute Resolution (ODR) Contact Point, where at least two advisors must be available to assist the parties in dispute if they have any questions regarding the procedure. In Hungary, this task is carried out by the Budapest Conciliation Body.

The online dispute resolution platform can be accessed at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU

Effective Date: 16 October 2025

Meglio Horse Ltd. – For Wholesale Partners

Website: www.meglio.hu
Registered Office: 3078 Bátonyterenye, Szőlő út 7A, Hungary
Company Registration Number: 12-09-012631
Tax Number: 32354164-2-12
Managing Director: Kitti Susán
NÉBIH License Number: HU 13 2 00228
FELIR: AB4308994

1. Scope of the Agreement and Parties

These General Terms and Conditions (GTC) apply to wholesale orders placed through the website operated by Meglio Horse Ltd. at www.meglio.hu. The terms apply exclusively to Users acting as businesses or in the course of their professional or commercial activity, i.e., not as consumers under Section 8:1 (1) 3 of the Hungarian Civil Code (Ptk.).

Meglio Horse Ltd. does not fulfill orders from private individuals or consumers under these GTC.

2. Conditions of Website Use

By using the website, the User agrees to the terms set out herein. By placing an order, the User confirms that they have read, understood, and accepted the full content of these GTC. Users who do not agree with these terms are not authorized to use the website or place orders.

3. Purchase and Contract Formation

A contract is formed between the parties upon order submission, payment of a deposit, or written confirmation (e.g., via email). The full amount of the order must be paid in advance. Meglio Horse Ltd. only begins the production or preparation of products after receipt of the full payment.

4. Pricing and Pricing Policy – Marketing Guidelines

The prices listed on www.meglio.hu represent the Recommended Retail Prices (RRP) for each product, which are binding for all our wholesale partners.

Meglio Horse Ltd. expressly stipulates:

• Sales below the RRP are not permitted.
• Promotional sales may only offer a maximum discount of 15%.
• A product may not remain on sale continuously or permanently.
• Long-term discounted sales require separate written approval.
• Marketing support may be requested, which may include:
• Sharing the partner’s campaign on Meglio Horse official channels (e.g., Facebook, Instagram, newsletter),
• Assistance with content creation (e.g., providing images, text, videos),
• Coordination of joint communication campaigns, where applicable.

Marketing support does not constitute direct financial contribution or paid advertising but refers to promotion via Meglio Horse’s own channels, which currently reach over 35,000 followers.

5. Copyright and Content Usage

All content created and published by Meglio Horse Ltd., including but not limited to: texts, images, graphics, logos, videos, product photos, and product descriptions, is the intellectual property of Meglio Horse Ltd.

These materials may be freely used by our wholesale partners exclusively for promoting Meglio Horse products and for marketing purposes. Any use for other purposes, in connection with third-party products, or independently of the Meglio brand is strictly prohibited and may result in legal consequences.

Meglio Horse Ltd. – Privacy Notice

Controller Information
Name: Meglio Horse Ltd.
Registered Office: 3078 Bátonyterenye, Szőlő út 7/A, Hungary
Tax Number: 32354164-2-12
Company Registration Number: 12-09-012631
Contact Person: Kitti Susán
Bank: Erste Bank
Account Number: 11600006-00000001-98295387
FELIR: AB4308994
Email: megliohorse@gmail.com

Effective Date: August 2023

Scope of This Notice

Please carefully read this privacy notice (hereinafter: “Notice”), which explains our practices regarding the processing of your personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”). This Notice applies to individuals (“You”) who use Meglio Racing services as consumers.

This Notice explains how Meglio Horse Ltd., as the data controller, collects, uses, and, in certain cases, shares your personal data with third parties. It also provides information about your rights as a data subject.

The Notice covers personal data collected both online and offline through various Meglio channels, including websites, apps, third-party social media platforms, Meglio Consumer Services, points of sale, and events. With your consent, data collected from different sources (website, offline events) and from various Meglio Racing companies or partners may be consolidated.

Failure to provide the personal data necessary for a specific purpose (e.g., mandatory fields on registration forms) may prevent Meglio from providing certain services linked to data processing.

Key Information Provided in This Notice

• Data Controller and Contact Information
• Sources and Methods of Personal Data Collection
• Categories of Personal Data Collected
• Special Categories of Personal Data
• Children’s Personal Data
• Purpose and Legal Basis for Processing Personal Data
• Recipients of Personal Data
• Transfer of Data Abroad
• Who Can Access Your Personal Data at Meglio and Joint Controllers
• Your Rights
• Options for Managing Your Personal Data and Sharing
• Security Measures
• Cookies / Similar Technologies, Logs, and Web Beacons
• Changes to This Privacy Notice

1. Data Controller and Contact Information

1.1 Data Controller
For the purposes described in this Notice, Meglio Horse Ltd. (hereinafter: “Meglio” or “we”) acts as the data controller.

Meglio has appointed a Data Protection Officer (DPO) in accordance with GDPR. The DPO’s duties are supported by a contact group available across the relevant markets where the Meglio Group operates.

For questions, comments, or complaints regarding our data processing practices, please contact us at the details above.

Meglio Horse Ltd.
Email: info@meglio.hu
Address: 3078 Bátonyterenye, Szőlő út 7/A, Hungary

2. Sources and Methods of Personal Data Collection

2.1 Data Collected from You

• Meglio Websites: Websites operated by or on behalf of Meglio for consumers, including domains under our control and microsites on third-party social media platforms (e.g., Facebook).
• Meglio Mobile Sites/Apps: Mobile websites or applications operated by or on behalf of Meglio for smartphones, tablets, and other devices.
• Email, SMS, and Other Electronic Communications: Communication between you and Meglio through electronic means.
• Meglio Consumer Services: Communication with our consumer service team.
• Offline Registration Forms: Paper or digital forms collected at events, in stores, contests, promotions, or similar activities.
• Advertising-Related Communications: Interaction with Meglio ads, including clicks on ads displayed on third-party websites.

2.2 Data Generated by Meglio
Personal data related to your interactions with us may be recorded, e.g., purchase data from our websites.

2.3 Data from Other Sources
Data may also be collected from third-party social media platforms (e.g., Facebook, Google), market research (if responses are non-anonymous), third-party data collectors, Meglio’s promotional partners, public sources, or acquired companies.

3. Categories of Personal Data Processed

Depending on your interaction with Meglio (online, offline, phone, etc.), we may collect:

• Contact Information: Name, address, email, phone number, or social media contact details.
• Login Information: Account identifiers, email, username, encrypted password, security questions and answers.
• Demographic Data and Interests: Birth date, age, gender, postal code, favorite products, hobbies, household or lifestyle information.
• Device Information: IP address, operating system, browser type and version, unique device identifiers, ad identifiers, location data, and similar technical data.
• Usage Data: Clicks, page visits, time spent on pages, download errors, response times, and other website usage statistics via automated methods (cookies, web beacons, analytics).
• Survey and Feedback Data: Voluntarily shared experiences with our products or services.
• User-Generated Content: Content you share on our websites, apps, or third-party social media platforms, including photos, videos, personal stories, and other media.
• Social Media Data: Information from third-party social media platforms that you permit to share with Meglio (e.g., basic account data, profile info, friends lists, posts).
• Payment and Financial Information: Bank or card details, or other payment methods, handled securely according to legal and industry standards (PCI DSS). Card details are not stored by Meglio.
• Consumer Service Calls: Calls may be recorded or monitored for quality and training purposes; card details are not recorded.
• 4. Special Categories of Personal Data

Meglio generally does not collect special categories of personal data, such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic/biometric data, health data, or sexual orientation. If processing special categories is required (e.g., for diversity reporting), explicit consent will be obtained. For legal compliance, fraud prevention, or crime detection, processing of special categories may occur where permitted.

5. Children’s Personal Data

Meglio does not knowingly collect personal data of children under 16. If discovered, such data will be deleted immediately. With parental consent, Meglio may collect data for children under 18 in offline contexts, using reasonable efforts to verify parental authorization.

6. Purpose and Legal Basis for Processing Personal Data

This section outlines the purposes for which we collect and use your personal data, the types of data collected for each purpose, and retention periods. Not all purposes apply to every individual.

7. RECIPIENTS OF PERSONAL DATA

7.1 Third-party recipients outside Meglion

Service Providers (Data Processors). For our activities, we also rely on companies outside our corporate group (e.g., order fulfillment, payment processing, fraud detection and identity verification, website operation, market research, support services, promotions, website development, data analysis, customer service, etc.). Service providers and their designated employees may access and use your personal data on behalf of Meglio solely for the tasks we instruct them to perform. They are obliged to handle your personal data confidentially and keep it secure at all times. If you wish to learn about the data processors used by Meglio and the categories of personal data provided to them, please contact us.

Who may access your personal data at Meglion and the Joint Data Controllers? Your personal data is handled by our authorized employees or agents on a “need to know” basis, depending on the purposes for which the data was collected (e.g., our customer service staff have access to customer data).

10. YOUR RIGHTS

You are entitled to exercise your rights concerning the personal data processed by Meglio or the Joint Data Controllers as follows:

a) Access your personal data;
b) Request correction of your personal data;
c) Request deletion of your personal data;
d) Request restriction of the processing of your personal data;
e) Object to the processing of your personal data;
f) Receive your personal data and transmit it to another data controller, if the legal conditions are met (right to data portability);
g) If the processing of personal data is based on your consent, you may withdraw your consent at any time;
h) If the processing of personal data is necessary for the legitimate interests of the data controller or a third party, you may object to the processing.

You may exercise these rights against any Joint Data Controller as provided under applicable law, including the GDPR.

You can submit your request to exercise the above rights to the contact details listed in Section 1 of this Privacy Notice.

Each Joint Data Controller will provide information on actions taken in response to your request without undue delay, usually within one month of receipt of the request. If no actions are taken, information will be provided on the reasons for not taking action within one month. If you disagree with the response or actions, you have the right to seek legal remedies.

The provision of information is generally free of charge; however, if your requests are clearly unfounded or excessive, particularly due to their repetitive nature, a reasonable fee based on administrative costs may be charged, or we may refuse to act on the request.

All recipients with whom your personal data has been shared will be informed of any corrections, deletions, or restrictions on processing, unless impossible or requiring disproportionate effort, in which case information about the recipients will be provided.

10.1 Right of Access
You have the right to access the data stored about you, to request information about whether your personal data is being processed, to review the data, and to receive a paper or electronic copy. You are also entitled to information on the sources of your personal data.

10.2 Right to Rectification
You have the right to request the correction of inaccurate personal data without undue delay and to request the completion of incomplete personal data. This right may also be exercised via modifications in your user account.

10.3 Right to Erasure (“Right to be Forgotten”)
You have the right to request the deletion of personal data without undue delay if any of the following apply:
a) The personal data is no longer necessary;
b) Consent on which the processing is based has been withdrawn and there is no other legal basis;
c) You object to the processing and there is no overriding legitimate reason for it;
d) The personal data has been processed unlawfully;
e) The personal data must be deleted under law.

Please note that in some cases, deletion of personal data requires deletion of your user account. Personal data will not be deleted if processing is necessary for: (i) exercising freedom of expression and information; (ii) compliance with a legal obligation; or (iii) establishment, exercise, or defense of legal claims.

10.4 Right to Restrict Processing
You have the right to request restriction of processing if:

• You contest the accuracy of the personal data;
• The processing is unlawful and you oppose deletion;
• Data is no longer needed for processing purposes, but you require it for legal claims;
• You object to processing based on legitimate interests, pending verification of whether the data controller’s legitimate interests override yours.

Restricted personal data may only be processed, except for storage, with your consent, for legal claims, to protect the rights of others, or for important public interest reasons. You will be informed before lifting the restriction.

10.5 Right to Object
You may object at any time for reasons related to your particular situation to the processing of your personal data based on legitimate interests, especially for direct marketing. In such cases, your personal data cannot be further processed unless overriding legitimate grounds or legal claims exist.

10.6 Right to Data Portability
You may receive your personal data in a structured, commonly used, machine-readable format and transmit it directly to another data controller if:

• Processing is based on consent or necessary for a contract; and
• Processing is automated (IT system-based, not paper-based).

Both conditions must be met for data portability to apply.

11. OPTIONS FOR CONTROLLING THE USE AND SHARING OF YOUR PERSONAL DATA
We strive to give you control over your personal data wherever possible:

Cookies and Similar Technologies. You may manage consent via our tools or browser settings. See our Cookie Policy.

Advertising, Marketing, and Promotions. You may consent via registration forms or customer service staff to receive information about products and services. You may unsubscribe at any time. Non-marketing notifications will continue.

Personalization (Offline and Online). You may opt-in via registration checkboxes or customer service for personalized services or targeted ads. You may opt-out via account settings or customer service.

Targeted Advertising. Meglio cooperates with advertising providers to deliver interest-based ads. You can opt-out via www.aboutads.info/choices or app-based tools. Location tracking can be disabled in your device settings.

12. SECURITY MEASURES
Your personal data is kept confidential and secure with appropriate measures. Protection does not extend to information you voluntarily share publicly.

User Responsibilities. Choose strong passwords, keep them confidential, log out on shared/public computers, and use privacy settings.

13. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES, AND WEB BEACONS
Cookies and Similar Technologies. Our website does not use cookies.

Log Files. We collect browsing and usage data via log files for troubleshooting, performance, and security.

Web Beacons. Small graphical codes in web pages or emails collect information such as IP address and email interactions. This data is used for analytics, reporting, advertising, and personalization.

14. CHANGES TO THIS PRIVACY NOTICE
We may update this Notice if personal data practices change. We reserve the right to modify practices and this Notice at any time. Check the website regularly for updates. Significant changes will be communicated appropriately.